Help
Support
Something broken, confusing, or missing? Send it here. Reports go straight to the people who build Pioneer — there is no ticket queue and no bot in between.
Report a bug or ask a question
We attach your app version, platform and screen size automatically. Nothing else about your device is sent, and your location is never included.
Before you write in
Face ID is asking me to sign in again
Sessions last a year. If you are asked to sign in sooner, you signed out on another device or the session was revoked. Sign in once and Face ID resumes.
My location is not showing
Check iOS Settings → Privacy & Security → Location Services → Pioneer, and allow access while using the app. The planner works without it, but you lose live position and the compass.
The map is blank or tiles are missing
Usually a connection problem. Pull down on the map to reload. Tiles are fetched live and are not fully available offline yet.
My saved trips are gone
Trips are tied to the account you signed in with. If you have more than one email, check you are signed in as the right one — the account tab shows which.
A community spot is wrong or offensive
Report it with the category above and tell us roughly where it is. We remove spots that are inaccurate, unsafe or abusive.
Other ways to reach us
Email support@sensaro.net. We aim to reply within two business days.
To delete your account, use the deletion page — you do not need to contact us first.